REFUND & RETURN POLICY

Effective Date: September 8, 2025

At Aero Haul Trailers, we want you to be confident in your trailer purchase. This Refund & Return Policy explains the requirements and procedures for requesting a return, replacement, or refund for an eligible trailer purchased from Aero Haul Trailers.

Please review this policy carefully before purchasing.

1. 30-Day Return Policy

Aero Haul Trailers accepts eligible trailer returns within 30 days of delivery or pickup.

If an eligible trailer is returned in accordance with this policy and the applicable return requirements are satisfied, the customer may be eligible for a full refund or a replacement trailer, subject to product availability and the terms below.

The 30-day return period begins on the date the trailer is delivered to the customer or picked up by the customer.

Customers should contact Aero Haul Trailers as soon as possible if they wish to return a trailer.

2. Eligibility for a Return

To qualify for a return, the trailer must generally:

Be returned within 30 days of delivery or pickup.
Be in substantially the same condition as when received.
Not have been materially damaged after delivery or pickup.
Not have been materially modified, altered, or customized by the customer.
Include applicable accessories, equipment, keys, documentation, and other items provided with the trailer.
Be returned with any required ownership or transaction documentation.
Be available for inspection by Aero Haul Trailers or its designated representative.

Returns may be subject to inspection to determine whether the trailer satisfies the requirements of this policy.

Nothing in this policy limits rights provided to customers under applicable law.

3. Full Refund or Replacement

For an eligible return made within the applicable 30-day period, Aero Haul Trailers may provide the customer with either:

A full refund, or

A replacement trailer, subject to availability.

If a replacement trailer is selected, the replacement may be subject to availability, product specifications, pricing differences, delivery arrangements, and other applicable purchase conditions.

If the requested replacement is unavailable, Aero Haul Trailers may provide the applicable refund instead.

4. How to Request a Return

Customers should contact Aero Haul Trailers before returning a trailer.

To request a return, contact us with:

Customer name
Order or purchase information
Trailer information
Date of delivery or pickup
Reason for the return
Photographs or other information regarding the trailer when requested
Preferred contact information

Phone: (877) 935-4525
Email: sales@aerohaultrailers.com

Our team will review the request and provide instructions regarding the next steps.

Customers should not arrange an unauthorized return or ship, transport, or surrender a trailer to a third party without receiving return instructions from Aero Haul Trailers.

5. Return Transportation and Delivery Costs

Because trailers are large and specialized products, return transportation may require special arrangements.

Return transportation costs and delivery-related charges may depend on the reason for the return, the condition of the trailer, the customer's location, and the applicable return circumstances.

If the return is requested because the customer has changed their mind or no longer wants the trailer, the customer may be responsible for applicable return transportation or related costs unless otherwise agreed in writing or required by applicable law.

If the trailer arrives damaged, materially defective, incorrect, or otherwise does not conform to the applicable purchase agreement, customers should contact Aero Haul Trailers promptly so that we can review the situation and determine the appropriate resolution.

6. Trailer Condition Upon Return

Customers are responsible for keeping the trailer in reasonable condition during the return period.

A trailer may not qualify for a return if it has been materially damaged, modified, altered, abused, improperly used, or otherwise changed after delivery or pickup.

Examples may include, but are not limited to:

Structural modifications
Significant cosmetic damage
Unauthorized electrical modifications
Installation of permanent aftermarket equipment
Damage caused by misuse or improper towing
Damage caused by an accident
Damage caused by improper loading
Damage caused by neglect
Missing components or accessories

Normal inspection and reasonable handling associated with evaluating the trailer do not necessarily prevent a return.

7. Used, Modified, or Customized Trailers

Returns involving used trailers, customized trailers, modified trailers, special-order products, or products with customer-requested modifications may be subject to additional requirements.

Before purchasing or authorizing customization, customers should confirm the applicable return conditions with Aero Haul Trailers.

A customized or modified trailer may not be eligible for return if the requested customization or modification materially affects our ability to resell the trailer.

8. Damaged Trailers

Customers should inspect their trailer as soon as reasonably possible after delivery or pickup.

If a trailer arrives with visible damage, customers should document the condition with photographs and contact Aero Haul Trailers promptly.

When possible, customers should document:

The damaged area
The overall condition of the trailer
Packaging or transportation-related damage
Any visible missing or damaged components
The trailer identification information

Aero Haul Trailers will review reported damage and work with the customer to determine the appropriate next steps.

Depending on the circumstances, the resolution may include repair, replacement, return, refund, or another appropriate remedy.

9. Incorrect or Defective Trailers

If you receive a trailer that is materially different from the trailer you ordered or believe the trailer has a material defect, contact Aero Haul Trailers as soon as possible.

Provide your order information and a description of the issue.

We may request photographs, documentation, inspection information, or other details necessary to evaluate the claim.

If the issue is confirmed, Aero Haul Trailers will work with the customer to determine an appropriate resolution consistent with the applicable purchase agreement, manufacturer warranty, and applicable law.

10. Refund Processing

Once a return has been approved and the trailer has been received or otherwise verified as returned in accordance with the applicable return instructions, Aero Haul Trailers will process the applicable refund.

Refunds will generally be issued to the original payment method unless another method is required or agreed upon.

The time required for the refund to appear in the customer's account may depend on the payment method, financial institution, payment processor, or other third-party service.

Aero Haul Trailers does not control processing times imposed by banks, credit-card companies, payment processors, or other financial institutions.

11. Financing Purchases

If a trailer was purchased using financing, the return and refund process may involve the applicable financing provider.

Aero Haul Trailers may need to coordinate with the financing provider to process the transaction correctly.

Customers remain responsible for reviewing and complying with the terms of their financing agreement.

Any refund or cancellation involving financed purchases may be subject to the applicable financing agreement and lender requirements.

12. Taxes and Other Charges

Where applicable, refunds may include the refundable portion of the product purchase price and applicable taxes according to the circumstances of the return and applicable law.

Certain charges may not be refundable where they represent services already provided, third-party costs, government fees, or other charges that cannot reasonably be recovered.

The specific refund amount will depend on the circumstances of the transaction and the applicable return terms.

13. Order Cancellations Before Delivery

If you need to cancel an order before delivery or pickup, contact Aero Haul Trailers as soon as possible.

Cancellation requests may be subject to the status of the order and whether processing, preparation, customization, transportation, or other fulfillment activities have already begun.

Aero Haul Trailers will review cancellation requests individually and communicate the applicable options and any applicable charges before processing the cancellation when reasonably possible.

14. Local Pickup Returns

Trailers purchased through local pickup are subject to the same general 30-day return period described in this policy, beginning on the date of pickup.

Customers should contact Aero Haul Trailers before returning a trailer and follow the return instructions provided by our team.

15. Trade-In Transactions

If a customer trades in a trailer as part of a purchase, the trade-in transaction may be subject to additional terms.

If the original purchase is returned, the treatment of the trade-in may depend on the circumstances of the transaction and applicable documentation.

Customers should contact Aero Haul Trailers for specific information regarding a transaction involving a trade-in.

16. Manufacturer Warranties

Some trailers and components may be covered by a manufacturer's warranty.

Manufacturer warranties are separate from this Refund & Return Policy and may have their own requirements, exclusions, procedures, and coverage periods.

Customers should review the applicable manufacturer warranty documentation.

A warranty claim does not automatically constitute a return or refund request under this policy.

17. Non-Returnable or Restricted Situations

A return may be denied or restricted when the applicable requirements of this policy are not satisfied.

Examples may include:

The 30-day return period has expired.
The trailer has been materially damaged.
The trailer has been materially modified or customized.
Required equipment or accessories are missing.
The trailer has been improperly used.
The trailer has been involved in an accident after delivery or pickup.
Required documentation has not been provided.
The return was not authorized or arranged with Aero Haul Trailers.
Other circumstances make the requested return inconsistent with the applicable purchase agreement or law.

This section does not limit any non-waivable rights available to customers under applicable law.

18. Return Approval

Submitting a return request does not automatically mean that the return has been approved.

Aero Haul Trailers may review the trailer, transaction, condition, documentation, and circumstances of the request before approving a return, refund, or replacement.

Customers should wait for return instructions before transporting or returning the trailer.

19. Questions About Returns

If you have questions about whether a trailer qualifies for a return, contact us before taking action.

Aero Haul Trailers

Phone: (877) 935-4525
Email: sales@aerohaultrailers.com

We encourage customers to contact us promptly if they have concerns about a trailer, delivery, damage, defects, or their purchase.

20. Changes to This Policy

Aero Haul Trailers may update this Refund & Return Policy from time to time.

When changes are made, we may update the effective date shown at the beginning of this page.

The policy applicable to a particular purchase will generally be determined based on the policy and purchase terms applicable at the time of the transaction, subject to applicable law.

21. Applicable Law

This policy is intended to operate in accordance with applicable federal, state, and local laws.

Nothing in this policy is intended to waive, limit, or eliminate any consumer right or remedy that cannot legally be waived or limited.

22. Contact Information